Our Story
When someone hears the words:
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“You have cancer.” “You need a transplant.”
“Your heart is failing.” “Your child is seriously ill.”
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Life changes instantly. Fear rises. Questions flood in. And yet care often unfolds inside rushed appointments and clinical spaces that weren’t designed around the human experience of illness.
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At the moment people most need connection and trust, they’re left to navigate alone — turning to Facebook groups and Reddit threads, where stories of worst-case outcomes, misinformation, and strangers’ experiences often increase anxiety rather than ease it.
Where inTandem Health Began
Paul Hoffman
CEO & Founder
inTandem Health was born from founder Paul Hoffman’s own journey as a cancer patient at leading medical centers including UCSF Health and Stanford Medicine.
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Paul asked a simple question:
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“Can you connect me with someone who’s been through this — someone I can trust?”
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His doctors loved the idea — but didn’t have the technology or infrastructure to make it possible at scale.
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Despite world-class medical care, the trusted human side of healing was missing.
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Healthcare had built incredible clinical systems, but it had never built a trusted consumer network for human connection.
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Paul previously founded HealthCom, which was acquired by McKesson, where his company built the first patient-friendly billing system used by UCSF Health and Stanford Medicine — giving him firsthand experience transforming complex healthcare processes into human-centered solutions.
When the Story Came Full Circle
Years after Paul’s own cancer journey, the very institution where his idea was born — UCSF Health — became one of inTandem Health’s health system partners.
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What began as a patient searching for trusted guidance evolved into a scalable human infrastructure now embedded inside leading academic medical centers.
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The same trusted patient-to-patient support Paul once needed now reaches thousands of patients and families at academic medical centers across the country — automatically and at the moment it matters most.
Our Mission
To humanize healthcare through trusted patient-to-patient connections that empower patients and families with confidence and support — while helping health systems build loyalty, improve outcomes, and scale compassionate care.
By unlocking a health system’s most powerful and underutilized asset — its grateful patients — inTandem embeds trusted human connections directly into the shopping and care journey, transforming moments of fear into trust and uncertainty into confidence.
Because when people feel supported, outcomes improve — and when trust is built early, health systems thrive.