Where Human Connection Powers Trust
Our Story
When someone hears the words:
“You have cancer.” “You need a transplant.”
“Your heart is failing.” “Your child is seriously ill.”
Life changes instantly. Fear rises. Questions flood in. And yet care often unfolds inside rushed appointments and clinical spaces that weren’t designed around the human experience of illness.
At the moment people most need connection and trust, they’re left to navigate alone — turning to Facebook groups and Reddit threads, where stories of worst-case outcomes, misinformation, and strangers’ experiences often increase anxiety rather than ease it.
Where inTandem Health Began
Paul Hoffman
CEO & Founder
inTandem Health was born from founder Paul Hoffman’s own journey as a cancer patient at leading medical centers including UCSF Health and Stanford Medicine.
Paul asked a simple question:
“Can you connect me with someone who’s been through this — someone I can trust?”
His doctors loved the idea — but didn’t have the technology or infrastructure to make it possible at scale.
Despite world-class medical care, the trusted human side of healing was missing.
Healthcare had built incredible clinical systems, but it had never built a trusted consumer network for human connection.
Paul previously founded HealthCom, which was acquired by McKesson, where his company built the first patient-friendly billing system used by UCSF Health and Stanford Medicine — giving him firsthand experience transforming complex healthcare processes into human-centered solutions.
When the Story Came Full Circle
Years after Paul’s own cancer journey, the very institution where his idea was born — UCSF Health — became one of inTandem Health’s health system partners.
What began as a patient searching for trusted guidance evolved into a scalable human infrastructure now embedded inside leading academic medical centers.
The same trusted patient-to-patient support Paul once needed now reaches thousands of patients and families at academic medical centers across the country — automatically and at the moment it matters most.
Our Mission
To humanize healthcare through trusted patient-to-patient connections that empower patients and families with confidence and support — while helping health systems build loyalty, improve outcomes, and scale compassionate care.
By unlocking a health system’s most powerful and underutilized asset — its grateful patients — inTandem embeds trusted human connections directly into the shopping and care journey, transforming moments of fear into trust and uncertainty into confidence.
Because when people feel supported, outcomes improve — and when trust is built early, health systems thrive.