Human Connection
is Your Most Powerful Growth Strategy
inTandem activates trusted patient ambassadors to convert shoppers, reduce leakage, deepen loyalty, and create lasting emotional bonds with your health system.
Transforming the patient, family caregiver and staff experience with our partners…
in Tandem Human Connect:
Modern Consumer
Infrastructure for Healthcare
The Human Connect™ Platform creates 1:1 micro-social networks across every condition. These networks engage patients while they're waiting and searching - transforming wait time into trust and loyalty before the first visit.
What Human Connect™ Delivers
✔️ Real-time feedback signals
Capture insights directly from interactions, giving clinicians, marketing, and foundations immediate visibility into patient sentiment, unmet needs and gratitude
✔️ Actionable consumer intelligence
Transform human connections into intelligence that informs loyalty, churn risk, growth impact, and brand fortification.
55%
of Patients reached adopted 1:1 support
10%
reduction in patient anxiety
80%
of Shoppers committed to talking with trusted patients
90%
patient satisfaction
$1M+
in retained patient revenue
500
hours of non-clinical questions redirected from physicians
Measured at University of Michigan Health
Human Connection that Expands Clinical Capacity
Healthcare’s capacity crisis doesn’t start in the exam room.
It begins earlier—when anxious patients are waiting, searching, and carrying anxiety that turns into non-clinical questions that clinicians absorb.
This case study shows how Michigan Medicine used the inTandem Human Connect Platform to resolve patient anxiety upstream by connecting new patients with trusted patients who have been there—supporting them before, between and after visits.
The result: measurable physician capacity reclaimed across the patient journey.
inTandem Human Connect™
Improve Outcomes for Patients & Caregivers
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Facilitate meaningful, HIPAA compliant conversations between patients
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Real-Time feedback from mentors help the care team monitor new patients
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Allow mentors to share branded hospital education resources with new patients
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Mentor development resources for accelerating ongoing learning
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Automated notifications alert users to meet peer & access messages
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Enable access to patient video stories
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Streamline patient enrollment process
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Add layer of support to build loyalty & trust
inTandem Human Connect™
Reduce Operational Burden for Administrators
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Coordinate and scale peer mentor support in all patients, conditions with one platform
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Enterprise-grade tools to monitor efficiency, matching, engagement and satisfaction
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Proactive invites to engage & activate community to participate in program
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Automate peer-to-peer precision matching customized for every condition
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Access mentor alerts & data-insights when patient follow-up needed
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Peer Coordinator direct messaging with trained patient volunteer mentors
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Capture real-time patient feedback
Grateful Patients talk about human connection
“I love how this peer support app and mentoring connects people and makes connections. I call it divine connections."
Mary, Peer Mentor Program Coordinator, Academic Medical Center
"Before we started using inTandem, keeping track of how often mentors and mentees were chatting or what they were discussing was a real challenge. But with inTandem, not only is it easier to pair them up, but it also serves as an excellent management tool for tracking data such as interaction frequency and topics discussed. It’s like having a handy tool that manages everything in one place.”
Dr. Yen, Peer Coordinator at Academic Medical Center
"I’m so excited about what inTandem is doing for us. They are providing us with an online platform so I can go to one system. It’s miraculous."
Tracy, Family Caregiver Mentor at Academic Medical Center
Care Teams on human-to-human connection…
“inTandem Health’s product is what I’ve dreamed of to scale peer support to more patients. It brings major time savings which allows our staff to manage our 37 peer support programs.”
Melissa, Peer Mentor Program Coordinator, Academic Medical Center
“One of the biggest challenges in all of medicine is the uncertainty that the patients face. Our peer mentors give them a perspective on what the journey is going to be like. They lend an ear and they answer questions in ways that we as healthcare providers don't do.”
Dr. Magee, Academic Medical Center
“My favorite part of my job is working with the peer mentors. If I could only do one part of my job, it would be working with the peer mentors.”
Stacy, Academic Medical Center
Our Category-Defining Product Elevates Patient Support, Marketing & Philanthropy
Create a competitive advantage with personal support for all the communities in the health system
Increase Patient Satisfaction
Improve Patient Retention
Improve Patient Loyalty
Potential to lessen workload of clinicians
Strengthen patient-provider connections
Facilitate better outcomes
Grow market share & share of wallet
Generate peer stories
Use peer stories to create a more immersive environment
Encourage philanthropy from grateful patients & families
Attract major gift donors interested in naming opportunities
Chief
Experience
