Human Connection
is Your Most Powerful Growth Strategy
The inTandem Human Connect™ Platform activates trusted patient ambassadors to convert "shoppers", reduce leakage, deepen loyalty, and create lasting emotional bonds with your health system.
Transforming the patient, family caregiver and staff experience with our partners…
inTandem's platform helps us transform patient "shoppers" and waiting patients into loyalty.
—Melissa Cunninham, CXO Office, Michigan Medicine
inTandem Human Connect™:
The Consumer Infrastructure for Competing on Access, Experience, and Trust
The Human Connect™ Platform creates 1:1 micro-social networks across every condition. These networks engage patients while they're waiting and searching - transforming wait time into trust and loyalty BEFORE the first visit.
What Human Connect™ Delivers
✔️ Real-time feedback signals
Capture insights directly from interactions, giving clinicians, marketing, and foundations immediate visibility into patient sentiment, unmet needs and gratitude
✔️ Actionable consumer intelligence
Transform human connections into intelligence that informs loyalty, churn risk, growth impact, and brand fortification.
55%
of Patients reached adopted 1:1 support
10%
reduction in patient anxiety
80%
of Shoppers committed to talking with trusted patients
90%
patient satisfaction
$1M+
in retained patient revenue
500
hours of non-clinical questions redirected from physicians
Measured at University of Michigan Health
The Missing Consumer Infrastructure for Healthcare
Patients now behave like consumers — comparing options, seeking reassurance, and trusting lived experience.
The inTandem Human Connect™ Platform reveals how health systems are building modern consumer infrastructure through trusted patient-to-patient connection — transforming wait time into trust, experience into intelligence, and human connection into measurable growth.
Workforce Innovation: Unlocking Healthcare’s Most Underutilized Asset — Grateful Patients — to Expand Clinical Capacity
Healthcare’s capacity crisis doesn’t start in the exam room. It begins earlier—when anxious patients are waiting, searching, and carrying anxiety that turns into non-clinical questions that clinicians absorb.
This case study shows how Michigan Medicine used The inTandem Human Connect™ Platform to resolve patient anxiety upstream by connecting new patients with trusted patients who have been there—supporting them before, between and after visits.
The result: measurable physician capacity reclaimed across the patient journey.
The Waiting Experience that Builds Trust
Real-life stories from patients and clinicians show how human connection transforms uncertainty into confidence
Patient and Family Stories of Connection
Why Clinicians Believe in Human Connection
Are you Treating Consumers Like VIPs While they Wait for Care?
Modern healthcare now competes on access, experience, and trust
– and human connection is the differentiator
Clinicians Prescribe 1:1 Support at Visit When Patients Need It Most.
No searching internet. No social media. Just immediate human support
Trusted Patient-to-Patient Relationships Create Real Human Insight
Every interaction captures actionable data
Real-Time Intelligence Flows Across the Health System
Insights power care teams, growth, and loyalty