Human Connection
Is Your Most Powerful Growth Strategy
The inTandem UpLift™ Platform activates trusted patient ambassadors to convert "shoppers," reduce leakage, deepen loyalty, and create lasting emotional bonds with your health system — before the first visit.
JOINT COMMISSION
Patient-to-Patient Support Recognized as NEW Best Practice
PARTNERS TRANSFORMING THE PATIENT EXPERIENCE
Cedars-Sinai · Michigan Medicine · UCSF Health. · Vanderbilt Health · Indiana University · University of Chicago
THE RESULTS
The ROI of
Human Connection
Measured at University of Michigan Health — the largest patient-to-patient support program in the country. The numbers speak for themselves.
97%
Breast cancer patient adoption via Epic referral
75%
Of shoppers converted to patients after connecting with a mentor
90%
Patient satisfaction score across programs
10%
Reduction in patient anxiety (published, Journal of Scleroderma)
100%
Patient recommendation score (4.6/5.0)
1,000+
Hours of non-clinical questions redirected to mentors
THE SOLUTION
A physician can now
prescribe a human connection.
The inTandem UpLift™ Platform turns the waiting period into the most powerful trust-building moment in your health system's relationship with a patient.
Diagnosis is delivered
The physician places an Epic referral Rx in seconds — connecting the patient to a trusted peer mentor from their own health system right at the moment of diagnosis.
STEP 01
​
Patient receives a human invitation
A MyChart message arrives — not a transaction, but a warm human welcome from a peer coordinator. The message is clear: you are not alone.
STEP 02
Intelligent matching connects them to a mentor
Our matching system pairs the patient with a trained volunteer who has lived through the same diagnosis — at the same health system. HIPAA-compliant and immediate.
STEP 03
Share the amazing things customers are saying about your business. Double click, or click Edit Text to make it yours.
Real conversations happen during the wait
These are not scripted exchanges. Fear turns into hope. Uncertainty becomes clarity. Patients arrive at their first visit informed, emotionally prepared, and committed to their care.
STEP 04
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Signals flow to every team that needs them
Mentor notes generate emotional, behavioral, trust, and clinical signals — surfaced in real time for clinical, marketing, experience, and foundation teams.
STEP 05
Grateful patients pay it forward
Six months post-treatment, recovered patients are invited to become mentors, share video stories, or make a donation — compounding the network with every person it helps.
STEP 06
THE BENEFITS
UpLift helps health systems
make money in four distinct ways.
01
RETENTION
Helps you keep the patients you already have
Mentors identify at-risk patients before they disengage. A human connection at this moment is far more effective — and far less expensive — than any downstream retention campaign.
02
ACTIVATION
Helps fearful patients complete the treatments they may be avoiding
When patients hear from someone who has been through the same procedure and come out the other side, fear is replaced by confidence. Avoidance becomes action.
03
ACQUISITION
Helps you win new patients from competing health systems
75% of healthcare shoppers choose a health system after connecting with a trusted patient. Trust — not geography — is now the primary acquisition lever.
04
DONATIONS
Helps you turn grateful patients into faithful donors
Major gift donors underwrite condition-based programs and earn digital naming recognition. Their legacy is embedded inside the support network their donation sustains.
One patient retained pays for the entire UpLift platform.
THE PLATFORM
UpLift™ — The first consumer
trust platform for health systems.
A new product suite for the EQ side of healthcare. Fast to deploy, affordably priced, and built for the complex world of health systems — including Epic integration out of the box.
UpLift | Engage
Connects waiting patients with same-condition mentors, inspiring video stories, and peer community forums — activating human connection at the most critical moment in the care journey.
UpLift | Create
Helps health systems capture authentic patient stories and transform them into compelling content for websites, social media, call centers, and marketing — at scale, from real voices.
UpLift | Insights
Transforms mentor meeting notes into real-time strategic intelligence — surfacing emotional, behavioral, trust, and clinical signals that exist nowhere else in your EMR or CRM.
UpLift | Donate
Turns grateful patients into faithful donors by capturing gratitude at the peak of their experience — activating philanthropic intent through meaningful, mission-aligned giving opportunities.
THE WAITING EXPERIENCE THAT BUILDS TRUST
Real-life stories show how human connection transforms uncertainty into confidence.
THE WAITING EXPERIENCE THAT BUILDS TRUST
THE WAITING EXPERIENCE THAT BUILDS TRUST
WHAT LEADERS ARE SAYING
Trust, built one
conversation at a time.
"inTandem's platform helps us transform patient 'shoppers' and waiting patients into loyalty. Human connection at the right moment is unlike anything else we have deployed."
MC
Melissa Cunningham
CXO Office, Michigan Medicine
"The inTandem tool has transformed how we oversee connections between Prostate Cancer patients and mentors. Volunteer mentors can effortlessly document conversations and flag concerns — all within a single, user-friendly platform."
MA
Martina A.
Academic Medical Center
"inTandem is a wonderful tool for our peer mentors and mentees to connect in a HIPAA-compliant way. The automation with MyChart is making matching smoother and easier for everyone."
SB
Stacy B.
Peer Mentor Coordinator, Academic Medical Center
"The ability to get first-hand information about each step made such a difference. Talking with someone who had been through it helped fill the gaps between doctor visits."
P
Patient
"It was just one of the main elements in my treatment so far — they gave me great confidence in Michigan Medicine."
P
Patient
"The first person I talked to had surgery. I chose radiation, so then I talked to someone who had radiation. It was really helpful to hear both perspectives."
P
Patient