Empower your patients with a modern peer-to-peer mentor support program
inTandem Health’s all-in-one Digital Peer-to-Peer Mentor Support Platform humanizes healthcare and helps improve the lives and health of patients and their caregivers by connecting them with the health system’s grateful patients
How does inTandem Health work?
We help health systems transform and elevate their peer-to-peer mentor program using technology to provide a more compassionate, engaging experience for patients and a more compliant, scalable infrastructure for health systems
By combining the right balance of technology and human touch, we move peer support from the analog world to the digital age allowing more patients to access peer support and making it more manageable for peer coordinators at the health system
Designed by real patients and clinicians
We include the voice of real peer users in the program design and take a systemic approach that removes the complexity from your program to help grow peer support within your entire health system
Easy-to-Use Application
inTandem Health’s end-to-end peer support technology manages and facilitates communication between peers and peer coordinators to address privacy and compliance requirements
Engage with proactive outreach
inTandem Health’s onboarding and training platform accelerates adoption of peer support by leveraging key patient touch-points, guiding patients to the right mentor and capturing previously hard to reach patients in need of support
Consulting services create sustainable peer support programs
inTandem Health’s team helps administrators and clinicians in planning, implementing and assessing a new peer support program model that is sustainable and scalable for improving your current program
Patient benefits
Connection to others who survived and thrived
How to reduce the sense of isolation and distress
Learn to communicate
with doctors & staff
How to make better
health decisions
Gain deeper
understanding
Manage challenges and
decisions at-hand
Change behavior
Engages populations hard to reach by health system
Gain practical knowledge
What it’s like to live with
the condition
Real peer stories on the power of peer support
What patients want most on their path to healing is to connect with someone who understands their illness and has been there themselves
Hospital benefits
Builds loyalty to drive
patient retention
Manages patients with chronic care in vulnerable
populations
Improves health
outcomes
Increases adherance to support
value-based care
Reduces hospital
readmissions
inTandem Health supports patients with many conditions such as…
Cancer
Diabetes
Implantable
Cardiac Device
Postpartum
Bone Marrow Transplant
Brain Injury
Organ Transplant
Cardiac Surgery
Cystic
Fibrosis
Pediatrics
Pulminary Hypertension
Spinal Injury
“Our mission is to help health systems leverage their greatest untapped asset, their grateful, experienced patients, and insert a peer mentor onto the patient’s care team, empowering new patients to face life-changing health challenges with a patient who has walked in their shoes”
—Paul Hoffman, CEO & Founder
Our story
Paul Hoffman
CEO & Founder
Paul Hoffman founded inTandem Health based on his experience navigating his harrowing series of health crises involving a near-death car accident and cancer. He searched far and wide for a mentor with the same condition at his health system to guide him through his cancer diagnosis and address his fears about surgeries and treatments. He never found a peer before his frightening first treatment which made him feel like he failed as a patient. He walked away knowing that one day he would solve this problem for patients facing serious health challenges. He hopes that in ten years no one will feel alone and isolated when facing their health challenges because every hospital care team will include peer support.
Transforming the way consumers experience healthcare has been his focus during his 25-year career in healthcare. Paul has been a creative force within the industry, launching new human-centered products, growing and operating innovative, category-creating businesses, and leading business development functions. It's been a lifelong dream for him to watch patient engagement products that he created touch millions of patients and consumers while driving healthier bottom lines for 1,000 Hospitals including Cedars-Sinai, Stanford, Sutter and UCSF.
Joan Forté
Chief Experience Officer
& Co-founder
The partnership between patients, families and providers has always been a priority for Joan— whether it was as bedside nurse, researcher or hospital administrator. She started one of the first patient and family advisory councils in the country twenty five years ago. As the Administrative Director of Patient and Community Engagement at Stanford Health Care, Joan built the Patient and Family Partner Program, encompassing numerous Advisory Councils, a Patient and Family Faculty Program, and a large Peer to Peer support program. Today Joan consults internationally as well as locally.
Partnering on a PCORI grant with Johns Hopkins Medicine, Joan studied Peer to Peer programs and published a roadmap. Inspired by what she learned and her experiences with the mentors at Stanford, she helps organizations establish peer support systems. While many organizations are convinced of the positive outcomes for their patients and the business, they struggle with the mechanics of running a program. Passionate about the importance of peer support, Joan shares Paul’s goal of making this life changing practice accessible to all who need it.
What our advisory board is saying
By Introducing peer-to-peer mentor support in pre-service, you're helping health systems deliver value-driven healthcare while also reducing their risk
Patrick Hays, LFACHE
Past CEO Blue Cross Blue Shield Association and Founder and Past CEO of Sutter Health
inTandem Health Board Advisor
“
You are humanizing a dehumanizing process
Fred L. Brown, LFACHE
Past Chairman of the American Hospital Association, Past Chair of the Joint Commission and Founder and Past CEO of BJC Healthcare
inTandem Health Board Advisor
“
This is a uniquely designed program that can change the trajectory of a patient’s care and recovery when they are fragile by knowing someone is in their corner to help and support them
Dr. Paul Hofmann, LFACHE
President, Hofmann Healthcare Group, Past Director of Stanford University Hospital and Clinics and Emory University Hospital
inTandem Health Board Advisor